HELP DESK Information Systems Support Service PLC

Help Desk Information System Support Service (HDISSS) formerly known as K&M IT Services and Trade PLC was established a decade ago by Mikiyas Assefa for the purpose of addressing client needs around IT hardware, software, and networking solutions. Despite this initial focus, it has recently restructured partnership arrangements to expand its set of services to a comprehensive set of solutions that go beyond simple hardware and network deployments and encompass a complete set of software and business advisory services. The following excerpt is derived from a HDISSS marketing material and captures the basic essence of the set of services that were offered by HDISSS until its recent expansion. Building on more than 14 years of experience in the IT industry, HDISSS is a leader in providing 24/7 sustainable IT support services and implementation of full IP networks, and data center solutions. Our design philosophy is to provide high-quality and cost-conscious solutions or improve the existing infrastructure of your Information systems to allow it to scale with your company. HDISSS also analyzes the existing network to find its strengths and weaknesses to demonstrate how the overall performance and design can be improved. We believe effective communication is one of the best ways to make a company more efficient. We are an end-to-end technology solutions provider that combines expertise, creativity, and versatility for your success. Our solutions help businesses migrate to the cloud, and improve operations on-premise through managed IT services and nationwide 24/7 onsite IT support. HERE IS WHAT YOU SHOULD EXPECT: Full IT support for small and medium businesses – We deliver both remote and on-site support all across Ethiopia. Enterprise-level security – Keep your workstations, network, and business data safe and secure. Proactive IT support services – Our staff has the necessary experience and knowledge to eliminate IT-related threats before they become problems. Dedicated IT solutions – We analyze your needs and provide you with a customized solution: fast and reliable. Full IT support for small and medium businesses – We deliver both remote and on-site support all across Ethiopia. Enterprise-level security – Keep your workstations, network, and business data safe and secure. Proactive IT support services – Our staff has the necessary experience and knowledge to eliminate IT-related threats before they become problems. Dedicated IT solutions – We analyze your needs and provide you with a customized solution: fast and reliable. MISSION We are dedicated to providing a reliable and responsive It supports service for clients by allowing them to reduce total cost, increase service availability, and improve business agility through applying the latest information technology applications so that they easily can perform their business in a reasonable time, compact space, affordable price, and significant pleasure. VISION Our ambition is to…